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EPABX

Light Wave has a complete set of EPABX solution which covers all the need of unified communication for an organization which covers Intercom connectivity, EPABX, IPBX, GSM Gateway, Voice Logger, VOIP Services and IVRS Solution. We are authorized partner of all the major brands in this segment like Accord, Crystal, NEC, Matrix, Neron, etc.

Intercom

An intercom system is a two-way communication electronic device that contains circuitry for the purpose of transmitting and receiving audio and/or video transmissions. Intercom is used within an office or building or small collection of buildings, functioning independently of the public telephone network.

Wireless Intercoms System

In applications where wires cannot be run, a wireless system is used. There are a broad spectrum of two-way wireless communication devices that include such devices as handheld radios, outdoor wireless callboxes, as well as traditional desktop devices.

Wired Intercom System:

When you can run wires between locations, a wired system can give you a little more privacy and eliminate possible interference from neighboring systems. There are different wire types such as 2-wire shielded or Cat-5/6 that can be used with these systems. If you are considering a video system, a wired unit may be the best solution.

Video Intercom System:

These typically have a unit that has a camera, speaker, and a push button that goes at an entrance door, and an internal monitor unit that can communicate with the entrance unit. Some systems can have multiple video monitors internally. Given the difficulty of sending video over the airwaves at very much distance without interference, most available units are wired.

Analog PBX

The Analog PBX manages calls between phones and fax machines by being physically connected to them over copper wiring. Incoming calls are routed through the PBX and out to the phones, and calls can be transferred between phones via the PBX. The PBX itself typically lives in an office's telecom closet.

The key to an analog PBX is that it connects to POTS lines that pre-date the Internet. These systems are not capable of many modern-day phone system features, such as voicemail-to-email, and they cannot deliver high definition voice calls.

Digital PBX

Digital PBXs offer a number of advanced features while providing the same (or better) voice quality and improved signal processing than analog PBXs. Some of these features include call forwarding, voicemail and virtual auto attendants. They provide the flexibility of adding new features and capabilities by adding new cards (add-on modules) on the bus structure in the existing PBX cabinet, such as:

  • Analog and IP phones can be connected.
  • Additional features like VoIP server, alarm systems and music-on-hold can be added.
  • Call center and enterprise sales software can be integrated.

IP PBX

With the gradual replacement of copper lines with broadband Internet, Internet Protocol IP PBX are the most common systems used in enterprises. An IP PBX delivers voice calls over the Internet, otherwise known as VoIP. A premise-based IP PBX is a VoIP-based phone system that is housed within the office, also typically in a telecom closet. Instead of physically connecting to the PBX with copper wiring, phones connect to the PBX over an office's Local Area Network (LAN), often leveraging the same Internet connectivity of your office.

Because they leverage the Internet, IP PBXs are capable of high definition audio and many other sophisticated PBX features, such as call queuing, flexible business hour rules, and application integration, interchanging with other unified communications and CRM platforms.

Hybrid PBX (Digital PBX with IP PBX)

A hybrid PBX combines existing analog PBX equipment with VoIP. A PBX connects internal users to the outside world with a PRI or BRI, which has 24 channels. There are often many PRIs to connect hundreds of phones. In a hybrid PBX system, these PRIs connect to Hybrid PBX device and the two devices connect to the outside world via both PSTN trunks and SIP credentials. The hybrid PBX also has many IP extensions to connect directly to IP phones in the office.

A hybrid PBX has many of the same great features you can expect from VoIP services, including call rules, auto-attendant, and hold queues. The hybrid PBX also has the capacity for virtual conference rooms, fax over IP, and videoconferences. The hybrid PBX also can do SIP trunking. The most important feature of the hybrid PBX is that if either the analog PBX or the VoIP server isn’t working, it automatically switches over to the other network.

One of the biggest benefits to having a hybrid PBX is for remote offices and secondary locations. Calls from one office to the other go through the hybrid PBX, so there are no long-distance charges. If a location is temporary, such as an amusement park or construction site, you can use cordless phones to connect directly to the hybrid PBX instead of going through the building’s telephone lines.

IVRS (Interactive Voice Response System)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.

IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialler systems.

Voice Logger

Voice Logger is a call recording solution for any business which ensures to improve better customer services. Our voice logger solution supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its flexibility and easeof use, it helps your organization to increase the productivity and customer satisfaction with higher quality management.

General Features

  • 100% automatic call recording (both inbound & outbound)
  • Enterprise architecture with multi-channel recording
  • Inter-operable with any PBX and IP PBX
  • format recording – WAV, GSM
  • Search and download files based on date, time, source, destination and duration
  • Access and delete recording files with authorized access
  • Web based configuration management and reporting
  • Download voice files remotely via web browser
  • Monitor storage space via GUI
  • Caller ID for all incoming calls
  • Automated archiving
  • Access control for better security
  • Export call with report in HTML / Excel Format